Heya Baji's Privacy Policy

Heya Baji (heyabaji.bet) takes your privacy seriously. This Privacy Policy explains what data we collect, why we collect it, and how we keep it secure.

By using our website or app, you agree to this Privacy Policy, so please read it before you start. Heya Baji's Privacy Policy is fully aligned with Bangladesh and international data protection laws.

If you have any questions, feel free to email us at support@heyabaji.bet at any time. We are always ready to help.

Heya Baji collects two types of information — what you provide directly and what is automatically gathered as you use the platform.

Information you provide directly:

• Full Name & Date of Birth
• Mobile Number & Email Address
• Home Address
• National ID or Passport Number (for KYC verification)
• Payment method details (Mobile Pay, Nagad, bank account, etc.)
• Your messages and complaints submitted via support chat

Automatically Collected Information:

• IP Address & Device Information
• Browser type and version
• Log of pages visited and time spent on each
• Betting & gaming history
• Login time and location
• Cookies & Session Data

Heya Baji uses your information only for specific, legitimate purposes. We never use your data in any way that is not described in this privacy policy.

How your data is used:

• Account Management: For registration, login, and profile management.
• Payment Processing: To securely process deposits and withdrawals.
• Identity Verification (KYC): To fulfill legal obligations related to fraud prevention and anti-money laundering.
• Service Improvement: To analyse usage patterns and improve your experience.
• Customer Support: To address your questions and resolve any issues you may have.
• Promotional Communications: To send you special offers and updates, only with your consent.
• Security: To detect and prevent suspicious activity.
• Legal Obligations: To meet the requirements of government and regulatory authorities.

Heya Baji uses industry-leading technology and practices to keep your personal information secure. Our security measures include:

• SSL/TLS Encryption: All communication between the website and your device is encrypted.
• Data Encryption: Stored data is protected with AES-256 encryption.
• Firewall Protection: Multi-layered firewall protection to block unauthorized access.
• Regular Audits: Regular system audits conducted by third-party security specialists.
• Restricted Access: Only authorised staff can access specific data.
• Two-Factor Authentication: An extra layer of security for your account.

Please note that no one can guarantee 100% security on the internet. Keep your password strong, never share it with anyone, and avoid logging in over public Wi-Fi.

Heya baji never sells your data or shares it with third parties for advertising purposes. However, there are limited situations where sharing may be necessary:

• Payment Processors: Necessary information is shared with payment platforms such as Mobile Pay, Nagad, or your bank to complete transactions.
• Identity Verification Services: Limited data may be shared with approved verification providers during the KYC process.
• Technology Partners: Hosting, analytics, and support service providers who are contractually bound to comply with our privacy policy.
• Legal Authorities: Disclosure of information in response to a court order or a lawful request from a government authority is a legal obligation.
• Business transfers: In the event of a company merger or acquisition, your data may transfer to the new operator, but the same privacy policy will continue to apply.

Any data shared with third parties is kept to the minimum necessary. All partners are required to uphold our privacy standards.

Heya baji uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience.

Cookies we use:

• Essential Cookies: Required for the website to function properly. Disabling these may cause parts of the site to stop working.
• Performance Cookies: Collects data to help us understand how the website is being used. All information is anonymised.
• Functional Cookies: Remembers your preferences such as language or login status.
• Session Cookies: Keeps your login session active and is automatically deleted when the browser is closed.

To disable cookies, go to your browser settings. Note that some features may not work as intended if cookies are turned off.

Under Heya Baji's Privacy Policy, you have a number of important rights regarding your personal data:

To exercise any of these rights, email us at support@heyabaji.bet. We will respond within 30 business days.

Heya Baji does not knowingly collect personal information from anyone under the age of 18. Our services are intended for adults only.

If we become aware that data has been collected from a minor, that information will be deleted immediately and the account will be closed.

Heya Baji does not retain your data longer than necessary. Retention periods vary depending on the type of information:

Once the retention period expires, data is securely deleted or anonymized. Certain information may be kept beyond the standard period due to legal obligations, but will be subject to strict controls in such cases.

Heya baji may update this Privacy Policy as needed. For any significant changes, we will post a notice on the website and notify you via your registered email.

Continued use of the platform after any changes will be considered acceptance of the updated policy. You can always check the "Last Updated" date at the top of this page to see when changes were made — so it's worth reviewing this page from time to time.

For any questions, complaints, or requests regarding this Privacy Policy, please contact us:

Our privacy team will process your request within 30 business days. Complex cases may take a little longer, but we'll keep you updated throughout. Under Heya Baji's Privacy Policy, we're always here for you.